Here are answers to some of the most frequently asked questions about association payments.

Q. Is my financial information secured on line?
A. Our service incorporates password security and 128-byte encryption to ensure the privacy and integrity of your financial transactions.

Q. How does our association keep track of our receivables?
A. Regent Bank will provide your association with a formatted transmission file to update your accounts receivable system of daily payment activity. Our systems are compatible with most accounting programs to ease the transition to our service.
 
Q. How can payments be made?
A. Payments (coupons and checks) can be mailed to a designated Post Office Box .
Payments are also accepted online via ACH and eChecks.  Credit card payments are coming soon.

Q. How do owners find out if their payment was received?
A. Owners need to contact their management company or association to determine if payment was received.

Q. How do owners take advantage of the automated payment system if they don’t have a computer?
A. A management company or association can set up a one time or recurring ACH payment with the owner’s authorization.

Q. Do I need to have a Regent Bank account to make online payments?
A. No, if you would like to open an account with Regent Bank, please visit one of our office locations. Regent is a full-service bank offering a wide array of products and services.

For more information about Regent Bank Association Services, please call 561-242-3400.