Frequently Asked Questions (FAQ's)

General Questions

How can I get information on my Regent Bank account?
Are Regent Bank accounts FDIC insured?
Does Regent Bank participate in the FDIC's Transaction Account Guarantee Program?
When are funds available after a deposit?
How is my available balance different from my current balance?
How do I change my address?
How do I wire money from my account?
How do I wire money to my account?
Where do I mail a deposit or loan payment?

Electronic Banking Questions

What is Online Banking?
How secure is Online Banking?
Can I view images of my checks with Online Banking?
Can I view images of past Bank Statements with Online Banking?
Can I use Quicken and/or QuickBooks with Online Banking?
What accounts can I access using Online Banking?
What can I do with Online BillPay?
What does Regent Bank Online BillPay service cost?
Does Regent Bank Offer ATM Cards or Check Cards?
Are there any monthly or annual fees for my Check Card?

How can I get information on my Regent Bank account?
Using the Internet, you have the convenience of accessing Regent Bank services from anywhere in the world, including account information, bill-pay, and full cash management services for commercial accounts. We also offer PC banking and Bank by Phone Services, which provides you access to your accounts 24 hours a day, 7 days a week. You may also enjoy the convenience of 24-hour banking at Regent Bank's automated teller machines, or any Star, Cirrus, Plus, or Presto ATM worldwide with a Regent Bank ATM or check card.

Are Regent Bank accounts FDIC insured?
Yes, The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects individuals, businesses and organizations against the loss of insured deposits at FDIC-insured banks and savings associations. Since the FDIC was established in 1933, no depositor has ever lost a single penny of FDIC-insured funds.

In these difficult economic times, customers are looking for options to keep their money safe. Checking, savings, money market and NOW accounts plus certificates of deposit at Regent Bank are all insured by the FDIC.

Below is an overview of the FDIC rules which changed in recent months:

September 26, 2008 - The FDIC Board of Directors approved permanent changes to regulations pertaining to the calculation of deposit insurance coverage for revocable trust deposits, including an expanded definition for eligible beneficiaries. The FDIC also simplified the rules for determining the deposit insurance coverage available on revocable trust accounts, enabling customers to name any natural person, charity or other non-profit or organization as beneficiary.

October 3, 2008 - Congress passed a temporary increase of the Standard Maximum Deposit Insurance Amount from $100,000 to $250,000, effective through December 31, 2009.

October 14, 2008 - The FDIC Board of Directors approved a temporary change that allows participating banks to offer unlimited deposit insurance coverage for non-interest bearing transaction accounts. This rule was modified on November 21, 2008 to include IOLTA and NOW account deposits that earn .05% or less. These deposits also have unlimited deposit insurance coverage. This will remain in effect until June 30, 2010.

May 20, 2009 - President Barack Obama signed the Helping Families Save Their Homes Act, which extends the temporary increase in the standard maximum deposit insurance amount (SMDIA) to $250,000 per depositor now approved through December 31, 2013. This extension of the temporary $250,000 coverage limit became effective immediately upon the President's signature. The legislation provides that the SMDIA will return to $100,000 on January 1, 2014.

August 26, 2009 - The FDIC extended its temporary Transaction Account Guarantee Program through June 30, 2010. This program provides depositors with unlimited coverage for noninterest-bearing transaction accounts at participating FDIC-insured institutions. The unlimited coverage applies to all personal and business checking deposit accounts that do not earn interest (including Demand Deposit (DDA) accounts), low-interest NOW accounts (NOW accounts that cannot earn more than 0.5% interest), Official Items (e.g., cashier or bank checks) , and Interest on Lawyer Trust Accounts "IOLTA" (or the equivalent type of deposit).

April 13, 2010 - The FDIC adopted an interim rule providing a six-month extension until December 31, 2010, of the Transactions Account Guarantee (TAG) program for insured depository institutions (IDIs) currently participating in the TAG program, with the possibility of an additional 12-month extension of the program without further rulemaking. IDIs currently participating in the program that wish to opt out of the TAG extension must submit their request to opt out on or before April 30, 2010. Such election will be effective on July 1, 2010. For institutions choosing to remain in the TAG, after July 1, 2010, the basis for calculating the current assessments, as well as, the interest rates on NOW accounts guaranteed under the TAG program will be modified.

FDIC coverage is per ownership, which means that customers can increase the $250,000 of coverage at a single institution by determining appropriate ownership categories for their deposits, such as joint accounts and revocable trust accounts. IRAs are separately insured to $250,000 per owner. FDIC does not insure stocks, bonds, mutual fund shares, life insurance policies, annuities and municipal securities.

For customers looking for a way to keep large deposits safe, Regent Bank offers certificates of deposit with full FDIC coverage up to $50 million through CDARS. Regent Bank submits depositor funds for placement at member banks in increments of less than $100,000, assuring that both principal and interest are fully insured.

To help customers determine specific coverage, the FDIC offers an Electronic Deposit Insurance Estimator on its webpage, www.fdic.gov. The number for the FDIC Call Center is 1-877-275-3342.

Call or stop in your Regent Bank office to discuss any questions you may have.

Does Regent Bank participate in the FDIC's Transaction Account Guarantee Program?
Regent Bank is participating in the FDIC's Transaction Account Guarantee Program. Under that program, through December 31, 2010, all noninterest-bearing and interest-on-checking transaction accounts (earning 0.25% or less as of June 30, 2010) are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC's general deposit insurance rules.

When are funds available after a deposit?
Regent Bank wants to provide you with the earliest funds availability. For complete information on the funds availability policy pertaining to your account, please request a copy of our Reg CC Disclosure Statement from any customer service representative.

How is my available balance different from my current balance?
The current balance is the amount of funds showing in your account at that date and time. Available balance is the amount of funds showing in your account minus any deposit, Check Card hold and/or transit checks cashed against your account.

How do I change my address?
If your mailing address changes (and you use Online Banking), please log into your account, click on Other Services, then click on Change Address to update the address fields. Within two business days the changes will take effect in the system.
If you do not use Online Banking, please mail a written authorization request for your address change to 2205 South University Drive, Davie, FL 33324 or visit the nearest office.

How do I wire money from my account?
If you have a commercial checking account and use Online Banking, please log into your account, click on Cash Management, then click on Wire Transfer to complete a wire transfer request form domestic wire only, including routing number, account number to credit, and the name and address of the person or business receiving the funds. For International wire requests, visit the nearest office and complete a wire request form.

How do I wire money to my account?
Please provide the person or business wiring funds to your account with the Regent Bank routing number (067012413), your name, address and account number. Once we receive the funds we will automatically credit your account.

Where do I mail a deposit or loan payment?
You can mail deposits, loan payments and line of credit payments to:

Regent Bank
P.O. Box 291980
Davie, FL 33329-1980

Electronic Banking Questions

What is Online Banking?
Online Banking is a service that allows Regent Bank customers perform your banking from anywhere there is Internet access. You can check account balances, pay bills, transfer funds, view images of posted checks, send and receive messages, order checks and more.

How secure is Online Banking?
Online Banking employs security at two levels: control of access to your accounts and security of transmission over the Internet. Account access security is accomplished by the use of your personal access code: a User ID and Password. Transmission security is achieved by requiring the use of a browser that includes the highest level of encryption or data encoding available.

Can I view images of my checks with Online Banking?
Yes, you can view images of your paid checks for up to ninety days after they are posted.

Can I view images of past Bank Statements with Online Banking?
Yes, images of your bank statements are available online for up to two years.

Can I use Quicken and/or QuickBooks with Online Banking?
Yes, you can download information from Regent Bank Online Banking to Quicken, QuickBooks and Microsoft Money.

What accounts can I access using Online Banking?
You may access your Regent Bank checking, savings, money market, certificate of deposit, IRA, line of credit and loans.

What can I do with Online BillPay?
Pay bills virtually to anyone, anytime.

Online BillPay allows you to pay your bills securely and conveniently. You can schedule payments for a single occurance or to be paid automatically at regular intervals, up to one year in advance of the payment due date.

Schedule repeating payments
An online repeating payment is a future scheduled payment, such as rent or mortgage that occurs at regular intervals. When you set up a repeating payment, Online BillPay prompts you when the pending transaction needs to be made. Repeating payments can be set for various time intervals such as monthly and bi-monthly. Setting up repeating payments is a great way to help you plan your financial affairs.

See pending payments and make changes before they are processed

You can view all payments that you have scheduled, both pending and processed. You can change or cancel an online payment if Online BillPay hasn’t processed the payment. Payments can usually be cancelled up to three days before a payment is scheduled to be processed.

What does Regent Bank Online BillPay service cost?
The Regent Bank BillPay service is free for your first three months, and then just $4.95 per month with unlimited payments for personal checking account holders. Business checking accounts are charged $4.95 per month, which includes access to all Cash Management services and 20 payments per month. Additional payments are $.35 each.

Does Regent Bank Offer ATM Cards or Check Cards?
Yes, Regent Bank account holders may apply for a Regent Bank ATM card to use to withdraw cash or make purchases at automatic teller machines and merchants worldwide. Regent Bank also offers a Visa Check Card, which is accepted worldwide at any merchant or teller machine that accepts Visa. It is used just like a credit card, except that the funds are withdrawn directly from a Regent Bank checking account.

Are there any monthly or annual fees for my Check Card?
No, there are no monthly or annual fees for the Regent Bank Check Card or ATM card.