Frequently Asked Questions (FAQ’s)
General Questions
How can I get information on my Regent Bank account?
When are funds available after a deposit?
How is my available balance different from my current balance?
How do I change my address?
How do I wire money from my account?
How do I wire money to my account?
Where do I mail a deposit or loan payment?
Electronic Banking Questions
What is Online Banking?
How secure is Online Banking?
Can I view images of my checks with Online Banking?
Can I view images of past Bank Statements with Online Banking?
Can I use Quicken and/or QuickBooks with Online Banking?
What accounts can I access using Online Banking?
What can I do with Online BillPay?
What does Regent Bank Online BillPay service cost?
Does Regent Bank Offer ATM Cards or Check Cards?
Are there any monthly or annual fees for my Check Card?
How can I get information on my Regent Bank account?
Using the Internet, you have the convenience of accessing Regent Bank services from anywhere in the world, including account information, bill-pay, and full cash management services for commercial accounts. We also offer PC banking and Bank by Phone Services, which provides you access to your accounts 24 hours a day, 7 days a week. You may also enjoy the convenience of 24-hour banking at Regent Bank’s automated teller machines, or any Star, Cirrus, Plus, or Presto ATM worldwide with a Regent Bank ATM or check card.
When are funds available after a deposit?
Regent Bank wants to provide you with the earliest funds availability. For complete information on the funds availability policy pertaining to your account, please request a copy of our Reg CC Disclosure Statement from any customer service representative.
How is my available balance different from my current balance?
The current balance is the amount of funds showing in your account at that date and time. Available balance is the amount of funds showing in your account minus any deposit, Check Card hold and/or transit checks cashed against your account.
How do I change my address?
If your mailing address changes (and you use Online Banking), please log into your account, click on Other Services, then click on Change Address to update the address fields. Within two business days the changes will take effect in the system.
If you do not use Online Banking, please mail a written authorization request for your address change to 2205 South University Drive, Davie, FL 33324 or visit the nearest office.
How do I wire money from my account?
If you have a commercial checking account and use Online Banking, please log into your account, click on Cash Management, then click on Wire Transfer to complete a wire transfer request form domestic wire only, including routing number, account number to credit, and the name and address of the person or business receiving the funds. For International wire requests, visit the nearest office and complete a wire request form.
How do I wire money to my account?
Please provide the person or business wiring funds to your account with the Regent Bank routing number (067012413), your name, address and account number. Once we receive the funds we will automatically credit your account.
Where do I mail a deposit or loan payment?
You can mail deposits, loan payments and line of credit payments to:
Regent Bank
P.O. Box 291980
Davie, FL 33329-1980
Electronic Banking Questions
What is Online Banking?
Online Banking is a service that allows Regent Bank customers perform your banking from anywhere there is Internet access. You can check account balances, pay bills, transfer funds, view images of posted checks, send and receive messages, order checks and more.
How secure is Online Banking?
Online Banking employs security at two levels: control of access to your accounts and security of transmission over the Internet. Account access security is accomplished by the use of your personal access code: a User ID and Password. Transmission security is achieved by requiring the use of a browser that includes the highest level of encryption or data encoding available.
Can I view images of my checks with Online Banking?
Yes, you can view images of your paid checks for up to ninety days after they are posted.
Can I view images of past Bank Statements with Online Banking?
Yes, images of your bank statements are available online for up to two years.
Can I use Quicken and/or QuickBooks with Online Banking?
Yes, you can download information from Regent Bank Online Banking to Quicken, QuickBooks and Microsoft Money.
What accounts can I access using Online Banking?
You may access your Regent Bank checking, savings, money market, certificate of deposit, IRA, line of credit and loans.
What can I do with Online BillPay?
Pay bills virtually to anyone, anytime.
Online BillPay allows you to pay your bills securely and conveniently. You can schedule payments for a single occurance or to be paid automatically at regular intervals, up to one year in advance of the payment due date.
Schedule repeating payments
An online repeating payment is a future scheduled payment, such as rent or mortgage that occurs at regular intervals. When you set up a repeating payment, Online BillPay prompts you when the pending transaction needs to be made. Repeating payments can be set for various time intervals such as monthly and bi-monthly. Setting up repeating payments is a great way to help you plan your financial affairs.
See pending payments and make changes before they are processed
You can view all payments that you have scheduled, both pending and processed. You can change or cancel an online payment if Online BillPay hasn’t processed the payment. Payments can usually be cancelled up to three days before a payment is scheduled to be processed.
What does Regent Bank Online BillPay service cost?
The Regent Bank BillPay service is free for your first three months, and then just $4.95 per month with unlimited payments for personal checking account holders. Business checking accounts are charged $4.95 per month, which includes access to all Cash Management services and 20 payments per month. Additional payments are $.35 each.
Does Regent Bank Offer ATM Cards or Check Cards?
Yes, Regent Bank account holders may apply for a Regent Bank ATM card to use to withdraw cash or make purchases at automatic teller machines and merchants worldwide. Regent Bank also offers a Visa Check Card, which is accepted worldwide at any merchant or teller machine that accepts Visa. It is used just like a credit card, except that the funds are withdrawn directly from a Regent Bank checking account.
Are there any monthly or annual fees for my Check Card?
No, there are no monthly or annual fees for the Regent Bank Check Card or ATM card.
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